
Frequently Asked Questions
What to Expect
and Frequently Asked Questions
If you don't find an answer to your questions here or elsewhere on the site, please reach out! We're happy to help!
We offer a variety of cleaning services, including residential and commercial carpet and upholstery cleaning, duct and dryer vent cleaning, window washing, pressure washing, house cleaning and maid services.
Our clients often start with one of our services then realize that it's easier for us to coordinate multiple service needs with one call to Cloud 9 than to research and coordinate themselves.
The most annoying aspects of hot water extraction are the significant disruption and inconvenience caused by the prolonged drying times, which can last up to 24 hours or more. This extended dampness also increases the risk of sticky detergent residues that attract dirt quickly, or worse, foster mold and mildew growth.
With low-moisture carpet cleaning, the dry time is usually only 1 to 3 hours and does not require you to move your furniture off the carpets or to have foam blocks installed under the legs of your furniture. The difference is significant!
Cloud 9's low-moisture carpet cleaning is an effective cleaning method that uses natural solutions and less water than traditional steam cleaning. Our low-moisture method applys the cleaning solution directly to the fibers of your carpets, without soaking through the backing, and extracts the solution with the soiling attached through agitation and absorbtion. The result is clean carpet fibers and a dry carpet pad. It's safe for children and pets and results in much faster drying times!
Yes. We use a highly effective, all natural cleaning solution that is safe for both pets and children. The proprietary product consists of natural minerals and salts and contains natural oxidizing and deodorizing properties. Not only is this the most effective carpet and upholstery cleaning solution we've ever used, it's also the safest!
Our deodorizing treatments use products that were designed to be safe for pets and babies as it uses essential oils as primary ingredients.
We are based in Lake Oswego and Tigard, Oregon, and service the entire Portland metropolitan area. We have referral partners for Washington.
Cities we serve are: Portland, Lake Oswego, West Linn, Tigard, Tualatin, Wilsonville, Beaverton, Sherwood, Hillsboro, Milwaukie, Oregon City, *Clackamas, *Gresham, *Troutdale, *Canby (*indicates higher minimum appointment sizes)
We can provide pressure washing, window washing, gutter cleaning. If you are in need of other exterior cleaning services, please let us know! We may be able to help with our partners.
We provide 1-time and recurring hourly house cleaning, housekeeping and maid services. These services focus on the general cleaning help that most people need around the house of office. A more comprehensive list of tasks can be found on our website, but generally, this service is for cleaning kitchens, bathrooms, dusting, and wiping down surfaces in your home or business.
To request services, submit the House Cleaning Request - Intake Form found here: https://www.cloud9clean.com/portland-lake-oswego-house-cleaning-and-maid-services
On this form, you can also build your own estimate by plugging in your scope of work and the size of your home.
